Project NextGen Update: ProMap Mobile App Decommissioning – Action Required by 1 May

Hi Vendor Partner,

We’re writing to inform you of an important change affecting all technicians working on Programmed sites and ask that this communication is shared with all technicians working on Programmed sites.

As part of Project NextGen, our organisation-wide upgrade to more modern and scalable systems, we will be retiring the ProMap mobile field-services app. This is the first step in our move to a more reliable, efficient field mobility solution.

The ProMap app will be permanently decommissioned from 9:00pm NZT / 7:00pm AEST / 5:00pm on Wednesday, 1 May 2025. After this time, the app will no longer function and should be deleted.

While we know many technicians rely on the app, its functionality has become increasingly limited and cannot be improved further, as it has reached end of life. We’re taking this step now to minimise data loss and provide a better experience moving forward.

What Technicians Need to Do Now

• Frequently Sync the app before 5:00pm AWST / 7:00pm AEST on 1 May to ensure all data is uploaded. Any data not synched by the deadline will be lost, and will need to be manually entered into the dashboard.
• If syncing fails, the following can be entered directly into the dashboard:
  • Completion notes
  • Asset information
  • Work logs
  • Claims
• If you do not have access to the dashboard, this information can be entered by your supervisor.

What to Do After 1 May

• From 2 May, the mobile app must be deleted from all devices.
• All work orders must be updated via the ProMap Web-based/desktop Portal which remains available and fully supported.

FAQs

1. What about Take 5s?
   • Technicians should continue to use their company’s Take 5 or pre-start safety check process
   • A photo of the completed Take 5 should be attached and submitted along with the claim via the dashboard.
2. What else can be done via the Dashboard?
   • Add attachments
   • Editing of actual dates
   • Status changes
   • Applying for EOT
   • PCR Codes
   • Induction information
   • Permit Details
3. The only items that cannot be undertaken via the Dashboard are:
   • Take 5
   • Creation of new assets
   • Scanning of barcodes
4. How long will the Dashboard be available? Further details regarding the Portal and the improvements we are making as Project NextGen will be communicated in the coming weeks. 
5. What if I am unable to submit via the dashboard? For all claims, provide a manual invoice to email address listed on the Purchase Order. 

We appreciate your support in sharing this message and helping ensure a smooth transition.

We’re looking forward to launching our new Touchstone App in early June. It will deliver a more intuitive, responsive, and reliable experience—whether your team is on site or on the move. We’ll share further updates on this and Project NextGen in coming weeks. 

Kind regards,

The Project NextGen Team