Project NextGen Update: ProMap Mobile App Decommissioning – Action Required by 1 May

Hi Programmed Staff,

This is a vital update for anyone who uses the ProMap mobile app or relies on it as part of their workflow. As part of Project NextGen, we need to make some changes to our Field Mobility solution.

The ProMap app will be permanently decommissioned from 9:00pm NZT / 7:00pm AEST / 5:00pm AWST on Wednesday, 1 May 2025. After this time, it will no longer function and should be removed from all devices.

This step is necessary as the app is no longer supported, and we are preparing to transition to a more scalable and reliable field mobility solution, as part of Project NextGen.

What Users Need to Do Now

• Frequently Sync the app before 5:00pm AWST / 7:00pm AEST on 1 May to ensure all data is uploaded. Any data not synched by the deadline will be lost, and will need to be manually entered into the dashboard.
• If syncing fails, the following can be entered directly into the dashboard:
  • Completion notes
  • Asset information
  • Work logs
  • Claims
• If you do not have access to the dashboard, this information can be entered by your supervisor.

What They'll Do After 1 May

• From 2 May, the app should be deleted from all devices.
• All updates to work orders must be submitted through the ProMap Web-based/desktop Portal, which remains fully available.

FAQs

1. What about Take 5s? Continue submitting Take 5s via ProSafe.
2. What else can be done via the Dashboard?
   • Add attachments
   • Editing of actual dates
   • Status changes
   • Applying for EOT
   • PCR Codes
   • Induction information
   • Permit Details
3. The only items that cannot be undertaken via the Dashboard are:
   • Take 5
   • Creation of new assets
   • Scanning of barcodes
4. How long will the Dashboard be available? Further details regarding the dashboard and the launch date of the new system will be communicated in the coming weeks.
5. What if I am unable to submit via the dashboard? If you are having issues using the Portal, please advise your supervisor. 

Thank you for taking the necessary steps to minimise data loss and ensure a smooth transition.

For those wondering about what comes next, we’re looking forward to launching the new Touchstone App in early June. It will provide a more modern, consistent and reliable way to manage work—improving experiences for both our internal teams and external partners.

Project NextGen Team, led by:

Sushmita Chattopadhyay

Head of Technology

Programmed Facility Management